Privacy Policy Frequently Asked
When you request account closure, we deactivate your login immediately. Personal data is retained for the period required by local financial law, typically 3–7 years, to satisfy audit and dispute resolution obligations. After that retention period ends, we delete your information securely.
We share only the minimum data needed. Payment providers (DANA, OVO, GoPay and QRIS) receive transaction details from us to process your deposit; game studios see only your session activity and balance to deliver gameplay. Neither party receives your full profile or banking details beyond what's necessary.
Go to your Account Settings, select Privacy & Data, and click Download My Information. We compile your profile, payment history, gameplay records and communications into a file and email it within 5 business days. You can also contact support by email to request the same.
Yes. Essential cookies (login, security) cannot be disabled or the account won't work. Non-essential cookies (preferences, analytics) can be turned off in your browser settings. Your gameplay and withdrawals function normally with essential cookies only.
Deposits are encrypted during transfer and verified by the payment provider before we credit your account. We never store your payment credentials; the provider handles that securely. Withdrawals require re-verification of your identity and linked bank account to prevent fraud.
Gameplay records are retained for as long as your account is active, plus 5 years after closure. This covers audit compliance, dispute resolution and withdrawal verification. After that period, records are permanently deleted from our systems.
Contact support immediately via live chat or email. We'll freeze your account, investigate the activity and require identity re-verification before restoring access. If an unauthorized withdrawal occurred, we'll review the transaction and work with the payment provider to recover funds where possible.
